SAFETY FIRST: PROTOCOLS AND MEASURES ABOARD THE JET EXPRESS
Before you step onto a Jet Express ferry, have you ever thought about what goes on behind the scenes for your safety? From early morning inspections to detailed maintenance checks, the Jet Express team is dedicated to making every journey secure and smooth. While you’re packing for a fun day at Put-in-Bay or Kelleys Island, we’re busy ensuring that each catamaran is in top condition, ready for you to sit back, relax and enjoy the scenic ride across Lake Erie. Here’s a look at the safety protocols that keep you secure from dock to destination.
Care and Maintenance: Keeping Our Fleet Reliable
Our water jet-propelled catamarans are built for performance and safety, but they require regular attention to keep them in top condition. Throughout the season, the Jet Express team follows a strict schedule of inspections and maintenance, ensuring that every boat in our fleet is operating at its best. Our routine includes detailed checks of mechanical systems, engines and navigational equipment to help us anticipate and address any issues before they impact your trip. Each maintenance activity is logged meticulously, meeting regulatory standards and guaranteeing that our vessels are always inspection-ready.
Before every trip, our crew conducts a series of pre-departure checks. We verify fuel levels, test engine performance and confirm that all safety equipment (like life rafts, fire extinguishers and emergency lighting) works properly. This attention to detail may seem exhaustive, but it’s all part of our commitment to making each journey as safe and reliable as possible. We handle the intricate details so you can sit back and enjoy the ride without worry.
The Crew’s Role: Prepared and Ready
Our crew is more than a friendly face; they are trained professionals equipped to keep you safe. Every Jet Express crew member undergoes training in essential safety practices, from first aid to emergency response procedures. We conduct regular safety drills to keep our crew sharp, ensuring they’re ready to act quickly in various scenarios, whether a sudden weather change, a medical incident or an evacuation. Emergencies may be rare, but our crew is prepared and trained to communicate clear and assist passengers as needed. They’re particularly attentive to individuals with limited mobility or other special needs, helping to provide a safe and inclusive experience for everyone.
On-Board Safety Protocols for Passengers
Our catamarans are designed with your comfort in mind, offering spacious seating and panoramic windows so you can take in the beauty of Lake Erie from
every angle. For those who prefer fresh air and a closer view, we offer open-air decks perfect for snapping photos, spotting landmarks, or simply feeling thebreeze. We know that convenience matters, too. That’s why we provide amenities like accessible boarding for individuals with mobility needs and secure areas to store larger items like bicycles or strollers, ensuring everyone can travel with ease. While we want you to have the best time possible, we also want you and the rest of our passengers to make it to and from your destinations safely and to do this, we need your help.
Safety starts before you board the ferry, and we rely on your cooperation to make the experience safe for all. Arriving early helps the boarding process go smoothly, allowing you to get settled without a rush. Our crew handles ramps and walkways during boarding, ensuring they are clear and secure so you can board confidently without worrying about slips or trips. We also encourage passengers to avoid standing or leaning on railings and to keep valuables securely stored. Docks are well-lit during evening trips, offering clear visibility and a safe environment.
Once aboard, safety remains a top priority. Walkways are kept unobstructed to prevent tripping hazards, and oversized items like bicycles and luggage are stowed in designated areas to keep everyone safe. Exits and life jackets are prominently marked and easy to locate, and our crew is always nearby to help with any personal belongings that need securing. For families with young children, we recommend keeping little ones seated throughout the trip to prevent accidental falls, allowing everyone to relax and enjoy the journey without unexpected surprises.
Working together creates a safe and enjoyable experience for everyone on board. Whether it’s our meticulous maintenance routines, the crew’s dedication or your proactive cooperation, each step is designed to prioritize safety so you can focus on the beautiful Lake Erie scenery and the fun awaiting you at your destination.
Your Safety and Satisfaction is Our Priority
With Jet Express, every journey is crafted to be safe, comfortable and enjoyable. From the early morning safety checks to the environmental care we practice, our commitment to excellence is at the core of every ride. Behind the scenes, our crew and maintenance teams are dedicated to keeping our vessels secure and reliable so you can focus on the fun of your island adventure.
Whether you’re soaking in Lake Erie’s stunning scenery, watching your kids marvel at the water or enjoying a peaceful ride, we’re here to make it all possible. We’re thrilled to be your gateway to the islands and committed to providing an experience that’s safe, smooth and sustainable. Thank you for choosing Jet Express; we look forward to welcoming you aboard for your next adventure!