Refund Policy: Tickets are valid for the date and time issued, and must be presented at the Boarding Gate. Put-in-Bay Boat Line Co. is not responsible for lost or stolen tickets. Tickets will not be replaced, refunded or exchanged for any reason except as approved by management.

The Jet Express accepts Visa, Mastercard, Discover, and American Express.

Fares subject to a temporary fuel surcharge in conformance with the Public Utilities Commission of Ohio regulations.